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Service/Helpdesk - CV

Signature Federal Solutions | Charlottesville VA 22905 USA | Full Time | Posted: 05/20/2020

Job Descriptiontop

  •         Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  •         Provides polite and friendly customer service
  •         Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  •         Documents incident status and solutions in incident database tools.
  •         Possesses current working knowledge of computers, printers, laptops, and common windows applications
  •         Works through various types Tier II issues with telephone assist

Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Job Requirementstop

  •         Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  •         Provides polite and friendly customer service
  •         Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  •         Documents incident status and solutions in incident database tools.
  •         Possesses current working knowledge of computers, printers, laptops, and common windows applications
  •         Works through various types Tier II issues with telephone assist

Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Job Detailstop

Location Charlottesville, VA, 22905, United States
Categories Computer Hardware, Customer Service & Help Desk, Government
Sec Clearances Top Secret/SCI

Location Maptop

Contact Informationtop

Contact Name Matt Weber
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 704.905.8025
Job Code Service Desk