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Customer Service Representative, Secret Clearance Eligible

AMERICAN SYSTEMS | Millington TN 38053 USA | Full Time | Posted: 10/15/2021

Job Descriptiontop

WANTED: A professional with strong Customer Service skills and an Active Secret Clearance to become a part of our team in Millington, TN. The MyNavy Career Center is a 24/7/365 Call Center.  Candidates must have the ability to work in a fast-paced environment with the flexibility to work days, nights and weekends. 

As a Customer Service Representative you will:

  • Join a leading company with over 40 years in the industry
  • Receive full benefits, PTO, and our Employee-Stock Ownership Plan
  • Join a team of dedicated professionals who care about the quality of our product
  • Take pride in being part of a success driven team

A week in the life of a Customer Service Representative:

  • Investigate and resolve customer inquiries originating from phone, e-fax, email, chat, and other communications channels.
  • Respond to customers using the customers preferred method of communication and do so in a courteous and timely manner.
  • Utilize various software applications which are an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources.
  • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
  • Receiving training on a variety of relevant military programs and application to provide the needed support to the customer throughout the Continental US and Abroad.
  • Act as the first step in a multi-tiered support to Military Sailors and their families.
  • Being given opportunities for growth as many agents have been hand selected for Shift Supervisors and / or assigned to Specified Teams within the call center based on skill levels. 

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us!

Job Requirementstop

  • High School Diploma required Associates degree (preferred)
  • Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information, contact center experience preferred
  • Ability to maintain a Secret Clearance
  • Must be able to type at least 30 WPM
  • The ability to work in a fast-paced environment with the flexibility to work nights and weekends. 
  • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests.
  • Knowledge of current CRM systems
  • Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting.
  • Basic computer skills including knowledge of Microsoft Word and Excel
  • Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests.
  • Willingness to work under supervision and in a team environment.
  • Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government.
  • Experience with documentation using acceptable business methods
  • Spanish speakers please apply!

Job Detailstop

Location Millington, TN, 38053, United States
Categories Customer Service & Help Desk
Sec Clearances DoE Clearance, Public Trust, DHS Suitability, Top Secret/SCI with Full-scope Polygraph, Top Secret/SCI with CI Polygraph, Top Secret/SCI, Top Secret/SSBI, Top Secret/EBI, Top Secret (TS), Secret, Confidential, Interim, Other, Top Secret/SCI with Polygraph

Location Maptop

Contact Informationtop

How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
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Job Code 20213