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Information Technology Service Management (ITSM) Technical Lead

AMERICAN SYSTEMS | Rome NY 13440 USA | Full Time | Posted: 02/18/2021

Job Descriptiontop

WANTED: a mission driven professional with a Secret Clearance or higher and 10 years of experience to become our next ITSM Technical Lead in Rome, NY

As the ITSM Technical Lead, you will:

  • Provide leadership and technical expertise supporting an Air Force customer with a critical mission supporting the nation
  • Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan!
  • Be part of an empowered culture where you are a key contributor to the success of the company
  • Develop and implement technical solutions to transform and modernize a large federal IT enterprise to increase performance and efficiency
  • Continue growing your skills and knowledge 

A week in the life of an ITSM Technical Lead:

  • Act as the technical lead for a mid-sized IT enterprise, providing technical direction to a diverse staff of IT contractors.
  • Develop and implement technical solutions to increase enterprise IT performance, resilience and security and to meet all required Service Level Agreements. Solutions may include improved processes, architecture, technology, contractor or user training, or other technical areas as part of continual process improvement.
  • Oversee incident management activities to resolve incidents escalated by the Service Desk and other functional areas.

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day. Join us!

AWARDED & BEST OF THE BEST by U.S. Veterans Magazine, TOP 10 MILITARY FRIENDLY EMPLOYER& by and "BEST FOR VETS" by Military Times

Job Requirementstop

  • Secret security clearance; Top Secret preferred.
  • Minimum of 10 years of relevant IT experience
  • 5 years of experience with network design, installation and maintenance
  • Bachelor’s Degree in an IT related field; Master’s Degree Preferred
  • One of the following required: ITIL Intermediate, Managing Professional, Strategic Leader, Expert or Master certification
  • Security+ cybersecurity certification or equivalent.
  • 5 years of experience in Windows Active Directory (AD) Systems Administration
  • Strong leadership and communications skills
  • Experience with VPNs, remote access and encryption
  • Ability to drive architecture design and develop new ideas
  • Experience with VMWare
  • Experience managing enterprise storage systems
  • Experience with DoD PKI/CAC integration.
  • Experience responding to cybersecurity incidents.
  • Experience managing the migration and management of systems to a cloud environment

Skills and abilities:

  • Highly motivated, self-starter and team player with a high energy level and willingness to aggressively take on responsibility.
  • Demonstrated ability to approach job responsibilities with a focus on process improvement.
  • Excellent computer knowledge and experience.
  • Able to work and effectively communicate with all levels of management
  • Strong verbal and writing skills.
  • Unconditional integrity and commitment to achieving goals.

% Travel 0 - 10%

Clearance Required? Top Secret

IF INTERESTED PLEASE APPLY DIRECTLY TO information Technology Service Management (ITSM) Technical Lead

Job Detailstop

Location Rome, NY, 13440, United States
Travel Required 1% of the time
Categories Computer Software, Computer Hardware, Customer Service & Help Desk, Cyber Security
Ctznship Statuses Eligible to work in USA
Sec Clearances Top Secret (TS)
Experience Years 10 yrs
Pref Major IT Related Field
Pref Degree Bachelors
Certifications One of the following required: ITIL Intermediate, Managing Professional, Strategic Leader, Expert or Master certification Security + Certification or equivalent

Location Maptop

Contact Informationtop

Contact Name Ed Wakeley
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 703-968-5022
Job Code 19101