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Help Desk Specialist, Associate

ManTech | Saint Louis MO 63199 USA | Full Time | Posted: 06/14/2019

Job Descriptiontop

Secure our Nation, Ignite your Future

Monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users. Identifies potential threats and respond to reported security violations. Determines causes of security breaches. Researches, recommends, and implements changes to procedures to protect data from future violations. May train and develop subordinates through varied project assignments. Assists in educating users on security procedures. Requires Bachelors degree (in Computer Science or related field) or equivalent, and seven to nine years of related experience.Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer oriented Junior Help Desk Specialist to join our team in the St. Louis, MO area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:
Provide technical assistance and telephonic support for Service Desk to Intel Customers
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery

Position Requirements:
High School and 5 years of customer service or
Bachelor's degree and one year of Help Desk
One or more years of related experience and have 8570 Compliance or in test prep for A+ or Security + CE within 30 days. (A+ or Sec+CE) Preferred

Security Requirements:
An Active TS/SCI clearance is required
Degrees:
See Qualifications

Skills:
Ability to handle stress and work well under pressure,Ability to use PC,Analytical and Critical Thinking Skills,Interpersonal and People Skills,Listening Skills,MultiTasking Ability,Oral and Written Communication Skills

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Job Detailstop

Location Saint Louis, MO, 63199, United States
Categories Computer Software

Location Maptop

Contact Informationtop

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Job Code 104698BR