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Performance & Quality Manager

ManTech | Annapolis Junction MD 20701 USA | Full Time | Posted: 10/18/2019

Job Descriptiontop

Secure our Nation, Ignite your Future

Primary Location:  Annapolis Junction, MD

Security Clearance Requirement: Active DHS EOD or DHS/DOD Secret clearance.

Responsibilities: ManTech is seeking a dynamic Performance & Quality Manager  to help lead a strategic program within our Homeland Security Division. This is a Senior Manager level position with substantial program operations managerial scope.  The Performance Quality Manager provides oversight and direction of all quality control, quality management and quality assurance activities for a large DHS program within ManTech. The Performance & Quality Manager also provides recommendations for improvements based on quality results, performance metrics and quality audits for improving operational performance. The Performance & Quality Manager will manage a team of quality professionals. The ideal candidate will have experience leading a group of 5+ FTE in  quality and performance management for an applications O&M organization. The candidate should have experience interacting with senior Federal Government employees and contracting officers. Individual will engage Government leadership across the organization and will be responsible to ensure client satisfaction with teams’ delivery and seek opportunities to expand and grow our work.

The successful candidate will have a proven track record with the following:

  • Provide oversight of quality assurance, quality management, performance and quality control systems to ensure compliance across a large operation
  • Perform quality management audits and reviews to ensure process adherence in each operational unit and that all SLAs and KPIs are achieved
  • Manage and lead a team of quality analysts through developing and mentoring staff, and ensuring effective communication of quality approach and standards
  • Develop and oversee an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements
  • Establish standards governing stakeholder interactions and implement monitoring programs
  • Manage internal and external client expectations related to quality management and effectively communicate quality standards across the program
  • Perform analysis and monitoring of all performance metrics to ensure compliance with internal, external, contract performance, and quality standards
  • Schedule and coordinate all of the quality and performance monitoring activities of the quality staff across the program; prepare QA reports
  • Aggregate and analyze quality data and suggest methods for improving quality, design and business processes
  • Exceptional stakeholder management skills and experiencing simultaneously managing expectations for multiple stakeholders.
  • Manager for all Monthly Operations deliverables and communication between ManTech and Federal Operations staff. This individual is responsible to the Program Manager to resolve any issues of deficiency in meeting contractual obligations
  • Responsible for ensuring Key Performance Indicators (KPI) and/or Service Level Agreements (SLA) are tracked, met and exceeded
  • Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities


The successful candidate will have the following minimum qualifications:

  • 10+ years of experience in Quality & Performance Management
  • 5+ years of experience with SAFe Agile Development and ITIL v4 Principles.
  • 3+ years of supervisory/management experience required
  • 2+ years of experience with DevOps practices in a federal government IT environment.
  • Exceptional oral and written communications skills.

Education/Certification Requirements:

  • Bachelor’s or Master’s degree in an IT, engineering, or science discipline and/or 10+ years of experience in an IT Project or Program Management role.
  • CSM (Certified Scrum Master), SA (SAFe Agilist), or SSM (SAFe Scrum Master) certifications
  • Current Project Management Professional (PMP) or Program Management Professional (PgMP) certification.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

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Location Annapolis Junction, MD, 20701, United States
Categories Administrative & Clerical

Location Maptop

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Job Code R04198