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Unified Communications Delivery Analyst

ManTech | Washington DC 56901 USA | Full Time | Posted: 08/07/2020

Job Descriptiontop

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Unified Communications Delivery Analyst to join our team in the Washington, DC area.

Responsibilities include, but are not limited to:

  • Tier 3 remediation focus of UC-centric network-related issues across the enterprise.
  • Work with One-Net, DHS, contracted service infrastructure providers, CIS network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer.
  • Work collaboratively, and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur.
  • Perform continual operational monitoring of service delivery, and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities.
  • Be responsive, and work on all critical/high-profile UC-referred issues and tickets within 30 minutes, while all other issues have a one-hour response time.
  • Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution. 

Basic Qualifications:

  • Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications, to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols. 
  • Ability to create, maintain, and make recommended changes to test plans and troubleshooting processes.
  • Create, update, and review all technical documentation, build guides, logical, and physical topology drawings for accuracy, making updates and corrections as necessary.
  • Cisco CCNP Routing and Switching certification.
  • General minimum of seven years of experience working within the IT field, with a strong focus in UC support systems and inherent delivery and operational mechanisms. 

Preferred Qualifications:

  • Embraces collaborative work
  • Communicates well
  • Engages role with initiative
  • Acts as an individual contributor for change
  • Maintains optimism
  • Adaptable

Security Clearance Requirements:

  • DHS USCIS Public Trust EOD

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

Job Detailstop

Location Washington, DC, 56901, United States
Categories Professional
Sec Clearances Public Trust

Location Maptop

Contact Informationtop

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Job Code R10620