Secure our Nation, Ignite your Future

The Deputy Regional Manager is responsible for providing direct support to the Regional Manager in providing Desktop, AVMM, CAN, LMR, cell phone services, and more to the supported region. Support management of all activities at the site, to provide Enterprise Infrastructure Support to the customer. These activities include, but are not limited to, equipment replacements, upgrades, and maintenance (desktop, AVMM, LMR, cabling, telephony, connectivity, patching, and the like).  This role will require close coordination with Senior Leadership to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives.  The individual will serve as a manager for both technical and non-technical personnel, and lower level managers. The team size exceeds 30 FTEs with work centers in multiple states. Conducts interview, makes hiring recommendations, assigns work roles, and establishes both training and operational processes to ensure success.  Submits regular reports on daily operations, refresh efforts, and project management.  Ensures training is conducted to maintain adequate human resources to meet the challenges of the region.  Submits and approves travel requests, to support regional needs. Coordinates with government officials to present or clarify support requirements, serves as the POC to address to regional customer concerns.  Publishes work schedules and on-call rosters.  Tracks productivity to determine worker or process weaknesses. Onboards new employees, and enforces compliance standards for both the customer and ManTech.  Sets goals and evaluate employee performance.  Provides direct and indirect feedback to subcontractors permanently and temporarily assigned to the region.  Coordinates with other regional managers to provide personnel and resource support as needed.

• Strong resource management with the ability to manage teams, personnel and customers’ needs.
• A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
• Experience effectively managing and satisfying small- and large-scale projects of a technical nature.
• Commitment to provide continuous process improvements and innovative solutions across the project
• Ability to build service resolution teams to react quickly to high priority incidents during the installation process to avoid mission shut down.

Qualifications:

• Typically requires a Bachelor's Degree in a technical or business related field or equivalent
• 12-15 years experience in a technical management role and complete understanding of IT equipment and service life as well as planning and implementation of equipment replacement
• Highly developed oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences
• Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
• ITIL Foundations v3 and Security + Ce

Desired:

• IT ticket management system experience; preferably with ServiceNow.
• Experience with large scale enterprise IT contracts.

Security Requirements: U.S. Citizenship and an active DoD TS/SCI w/ poly

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
• Working with Data
• Move about freely in a laboratory setting
• Repetitive Motions

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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