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Help Desk Support

ManTech | Kosovo - ??? | Full Time | Posted: 01/22/2021

Job Descriptiontop

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

ManTech has over two decades of history supporting the U.S. Army Europe (USAREUR). We are pleased to announce our recent contract win for the next 5 years.

Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support to join our team in the Camp Bondsteel, Kosovo.

Start date: 1Feb2021 or sooner

Responsibilities include, but are not limited to:

  • Providing technical support and troubleshooting to network desktop and/or systems hardware and software.

  • Screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

  • Installing, configuring, and upgrading computer hardware and software.

  • Providing end-user software troubleshooting and support.

  • Applying advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Participating in the administration of email systems.

  • Providing guidance and leadership to less-experienced technicians.

  • Maintaining current knowledge of relevant technologies as assigned.

  • Participating in special projects as required.

Basic Qualifications:

  • High School Diploma or equivalent

  • 3+ years, directly related experience supporting help desk operations or customer service on Windows based operating systems.

  • CompTIA Security+ CE or equivalent IAT II satisfying certification.

  • Must be able to obtain an ITIL Foundations 4 certification within the first 90 days of employment on this program.

Preferred Qualifications:

  • Bachelor’s degree.

Security Clearance Requirements:

  • Must be a U.S. Citizen with an Active Secret Security Clearance and the ability to obtain and maintain a Top Secret Security Clearance.

POC: If interested, please apply to this position online/upload your resume and also directly contact our EMITS Recruiting Lead, Jason Norton, Jason.Norton@ManTech.com (please send copy of your resume and certifications).

Contract: ManTech has been working on this program for over 10 years and we’re continuing our important work on the EMITS contract, a brand new, fully funded 5-year contract that begins on 1 Feb 2021.

Physical Requirements:

  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

  • The person in this position needs to occasionally move about inside the office.

  • The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

#LI-JN1

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Job Detailstop

Location Kosovo, Unspecified
Categories Computer Software
Sec Clearances Top Secret (TS)

Location Maptop

Contact Informationtop

Contact Name -
How to apply Employer provided a link where your application will be accepted. Click on the link below and follow instructions.
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Job Code R15008