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Help Desk Tech Support / Principal Help Desk Tech Support / Secret / Interim Secret

Northrop Grumman | Suffolk VA 23432 USA | Full Time | Posted: 08/23/2019

Job Descriptiontop

Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman is the place for you. As a leading global security company, we provide innovative systems, products and solutions to our customers worldwide. We are comprised of diverse professionals that bring different perspectives and ideas, understanding that the more experiences we bring to our work the more innovative we can be. As we continue to build our workforce we look for people that exemplify our core values, leadership characteristics, and approach to innovation.

Are you ready to join Northrop Grumman? If so, we are looking for aHelp Desk Technical Support Specialistto support our Joint Lessons Learned Information System / Joint Training Information Management System (JLLIS/JTIMS) Task Order supporting the Joint Staff J7. This position will be located in Suffolk, VA.

This position supports and executes the mission of the joint force developer to meet present and future training requirements and to develop joint training capabilities for the Joint Training Enterprise (JTE). JS/J7 accomplishes this mission by supporting the Services and Combatant Commands in their preparation for, and global execution of joint and combined training. JS/J7 has the responsibility to enrich and improve the joint training environment for the JTE with the goal to improve the quality and quantity of joint training at existing training programs. Within the JS/J7, the JLLIS/JTIMS manages and executes the Digital systems that record and disseminates Lessons Learned and manages the Training Information environment.

Daily Responsibilities:

  • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
  • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
  • Communicate orally and in writing and maintain a positive customer service attitude.
  • Daily operations PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application.
  • Interface with government customer to help Task Order lead identify areas for improvement and growth.
  • Interface with Northrop Grumman Task Order and Program leadership, including identifying reach back capabilities to other parts of Northrop Grumman possessing skills, technologies, or expertise beneficial to the Task Order.
  • Some travel may be required, but is not expected to exceed 10%.

Basic Qualifications:

This position may be hired as a Help Desk Technical Support 2 or Help Desk Technical Support 3 position

1. Help Desk Technical Support 2: A High School Diplomaand a minimum of2 years of experience in IT support.

Help Desk Technical Support 3: An Associate's degree and a minimum of 3 years of experience in IT support. An additional 2 years of relevant experience may be considered in lieu of an Associate's degree.

2. A currentDoD Interim Secret clearance with an ability to be granted a TS / SCI clearance.
3. Ability to work as part of a team of Information Technology and Military professionals to meet customer needs.
4. Proficient in the use of Microsoft Office applications.

Preferred Qualifications:

1. An understanding of the role and mission of the Joint Staff J7

2. A basic understanding of the Joint Lessons Learned Information System (JLLIS) and the Joint Training Information Management System (JTIMS) and their use within the Joint Force, Combatant Commands, and Services

3. A clear understanding of systems administration and help desk services for various web-based systems.

4. Former military or DoD experience.

5. Current TS/SCI Clearance.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

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Location Suffolk, VA, 23432, United States
Categories Computer Software

Location Maptop

Contact Informationtop

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Job Code 19021755