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IT Technologist I

Merit321 | Fort Lee VA 23801 USA | Full Time | Posted: 10/30/2019

Job Descriptiontop

Position: IT Technologist I
Location: Fort Lee, VA
Clearance: Secret (S)

Summary:

The Client Support Administrator IT Tech I is part of a dynamic team that delivers Information Technology, Digital Trainer, and Logistics, which includes private networks used to conduct training and training support for our DoD Customer. The successful candidate(s) shall provide client administration for Microsoft Windows desktop and laptop systems.

Duties/Responsibilities:
 
The IT Technologist I will oversee monitoring and triaging all tickets coming from the TRADOC environment. Ensuring all proper SOP’s are followed with prompt resolution of tickets at hand.

  • Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system
  • Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support
  • Provide network registration of client equipment into the current installation software/asset management application
  • Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems
  • Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations
  • Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards
  • Perform troubleshooting to resolve desktop baseline application and E-Mail problems
  • Coordinate standard system image configuration changes with the SCCM Image Team
  • Provide guidance to desktop services technicians, assigned users, and peers
  • Install, configure and maintain desktop applications
  • Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location
  • Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization
  • Good understanding and experience with general connectivity issues in LAN/WAN/ Internet environments
  • Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems
  • Configure Standard Army application systems
  • Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications
  • Perform commercial hardware repair on Dell and Client computer systems
  • Assist System Administrators with testing of local client applications and security patches.
  • Create/update documentation for conventional technical processes
  • Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents
  • Assist in the preparation of technical documentation and configuration change requests
  • Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command



Job Requirementstop

Qualifications:

  • Requires an Associate's Degree in Information Systems/Computer Science or technically related degree OR three (3) years relevant experience
  • Active Secret Clearance (must be US Citizen)
  • A minimum of two (2) years of client support in a MS Windows-based environment
  • DoDD 8570.01-M IAT Level II to include Information Assurance Training, Certification, and Workforce Management; appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices supported
  • Ability to maintain CE certification as command migrates to newer releases
  • Effective written, verbal, and interpersonal communication skills

Job Detailstop

Location Fort Lee, VA, 23801, United States
Categories Computer Software, Computer Hardware, Customer Service & Help Desk, Government
Ctznship Statuses Eligible to work in USA
Sec Clearances Top Secret/SCI with Full-scope Polygraph, Top Secret/SCI with CI Polygraph, Top Secret/SCI, Top Secret/SSBI, Top Secret/EBI, Top Secret (TS), Secret, Interim, Top Secret/SCI with Polygraph
Experience Years 2 yrs
Pref Degree Associate

Location Maptop

Contact Informationtop

Contact Name Joe Novello
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 240-243-9696
Primary Fax 866-579-0212
Job Code 19-00033