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Linux Help Desk Specialist (Req. 022120.679-HD-EIT)

Capital Solutions Group | Fort George G Meade MD 20755 USA | Full Time | Posted: 07/27/2020

Job Descriptiontop


SECURITY CLEARANCE: TS/SCI with Polygraphs are required
POSITION: Linux Help Desk Specialist
LABOR CATEGORY: Help Desk Specialist, Level III
REQUISITION: 022120.679-HD-EIT
LOCATION: Ft. Meade, Maryland

 
JOB DESCRIPTION:
The Help Desk Specialist will provide support to the various end users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.

Required: comfortable with Linux system administration, experience with Jira or comparable ticket processing system, exceptional written and verbal communication skills, proficient in conducting research and documentation

Desired: system engineering experience, GIT source view

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LABOR CATEGORY QUALIFICATIONS TABLE for Help Desk Specialist

Role and Responsibility:
Serves as the initial point of contact, globally for access to the Enterprise IT environment.
Interacts with IT users to resolve technical issues; responds to queries and completes service request that originate by phone, web-based portals, email or other methods.
Reads, writes, and implements standard operating procedures and technical documentation.

Requires: 3 years working experience in Microsoft Office applications.

 
Help Desk Specialist, Level III
     CERTIFICATION: N/A
     EDUCATION:  
        * Doctorate + 1 year of experience, or
        * Bachelor Degree + 5 years of experience, or
        * Associate’s Degree + 7 years of experience, or
        * No Degree/GED + 9 years of experience.

  

CSG, Inc. is an Equal Opportunity / Affirmative Action employer that values the strength of diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender identity, national origin, age, marital status, sexual orientation, veteran status, medical condition or disability.

Job Detailstop

Location Fort George G Meade, MD, 20755, United States
Categories Computer Software, Computer Hardware, Professional, Research and Analyst
Sec Clearances Top Secret/SCI with Full-scope Polygraph

Location Maptop

Contact Informationtop

Contact Name Bianca Kennedy
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 571-216-7354
Job Code 022120.679-HD-EIT