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Desktop Technician - Top Secret

DISYS | Colorado Springs CO 80925 USA | Full Time | Posted: 02/03/2020

Job Descriptiontop

Desktop / Break-Fix Technician – Top Secret Clearance - US CITIZEN ONLY

Location: Colorado Springs, CO

Schedule: Monday through Friday / 7AM-4PM


**Must have an Active Top Secret or TS/SCI Security Clearance**


The technician shall be responsible for providing maintenance of computing devices, associated peripherals, and approved software. The technician shall install and maintain hardware and software on those devices and associated peripherals. The technician shall install all upgrades (memory, hard drives, etc.) and peripheral devices purchased. The technician will provide the appropriate office support to coordinate and schedule new equipment installations. The technician shall monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset and CI records. The technician shall be responsible for the on-site installation of new devices. The technician shall assist in coordinating, scheduling and performing relocations and re-installations of equipment upon approval. The technician shall perform periodic physical audits of end user computing devices to compare with ServiceNow’s records (deployment location, storage location, and assignee information).


  • Able to support systems on both classified and unclassified networks
  • Familiarity with security requirements (ICD 503, DFARS, etc.)
  • Advanced understanding of Active Directory (heavy account management)
  • Basic to moderate understanding of UNIX (account management, permissions, etc.)
  • Advanced understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Advanced understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Advanced understanding of troubleshooting HP systems
  • Moderate understanding of maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Advanced understanding of supporting/ troubleshooting Windows 7, Windows 10, MS Office, network connectivity issues, etc
  • Desktop Technician must possess good verbal and written communication skills with a high focus on customer service
  • Desktop Technician must possess ability to provide solutions to user problems to ensure user satisfaction and productivity
  • Desktop Technician must have experience in leading technicians and/or administrators
  • Desktop Technician has advanced understanding of service delivery framework


  • 17 days PTO - Starting
  • 7 paid holidays
  • 5 floating holidays
  • Comprehensive Benefits Package

o   Medical

o   Dental

o   Vision

o   Short/Long Term Disability

o   401K


Job Detailstop

Location Colorado Springs, CO, 80925, United States
Categories Computer Software, Computer Hardware
Sec Clearances Top Secret/SCI with Full-scope Polygraph, Top Secret/SCI with CI Polygraph, Top Secret/SCI, Top Secret/SSBI, Top Secret/EBI, Top Secret (TS), Top Secret/SCI with Polygraph

Location Maptop

Contact Informationtop

Contact Name Justin Jones
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 972-437-8515
Job Code BFCOS