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Desktop Support Technician - Top Secret

DISYS | El Segundo CA 90245 USA | Full Time | Posted: 02/10/2020

Job Descriptiontop

Desktop / Break-Fix Technician – US CITIZEN ONLY

Location: El Segundo, CA

Schedule: Monday through Friday / 7AM-4PM

 

**Must have an Active Top Secret Clearance**

 

The technician shall be responsible for providing maintenance of computing devices, associated peripherals, and approved software. The technician shall install and maintain hardware and software on those devices and associated peripherals. The technician shall install all upgrades (memory, hard drives, etc.) and peripheral devices purchased. The technician will provide the appropriate office support to coordinate and schedule new equipment installations. The technician shall monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset and CI records. The technician shall be responsible for the on-site installation of new devices. The technician shall assist in coordinating, scheduling and performing relocations and re-installations of equipment upon approval. The technician shall perform periodic physical audits of end user computing devices to compare with ServiceNow’s records (deployment location, storage location, and assignee information).

 

  • Intermediate understanding of mobile devices (i.e. encryption AirWatch)
  • Intermediate understanding of full disk encryption (i.e. McAfee)
  • Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Intermediate understanding of troubleshooting HP systems
  • Intermediate understanding of troubleshooting Apple systems
  • Intermediate understanding of supporting/ troubleshooting Windows 7, Windows 10, MS Office, Outlook
  • Mid-Level Desktop Technician must possess good verbal and written communication skills, with a high focus on customer service.
  • Mid-Level Desktop Technician must possess ability to provide solutions to user problems to ensure user satisfaction and productivity.
  • Mid-Level Desktop Technician has advanced understanding of service delivery framework.

 

Benefits:

  • 15 days PTO
  • 7 paid holidays
  • Medical
  • Dental
  • Vision
  • Short/Long Term Disability
  • 401K Plan

Job Requirementstop

Active Top Secret Clearance

Comptia A+ preferred

Job Detailstop

Location El Segundo, CA, 90245, United States
Travel Required 1% of the time
Categories Aerospace & Aviation, Computer Software, Computer Hardware
Ctznship Statuses Eligible to work in USA
Sec Clearances Top Secret/SCI with Full-scope Polygraph, Top Secret/SCI with CI Polygraph, Top Secret/SCI, Top Secret/SSBI, Top Secret/EBI, Top Secret (TS), Top Secret/SCI with Polygraph
Experience Years 3 yrs
Certifications CompTIA A+ Preferred

Location Maptop

Contact Informationtop

Contact Name Justin Jones
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 972-437-8515
Job Code AGOBFTS