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Remote Monitoring

Geminitech, LLC | Annapolis Junction MD 20701 USA | Full Time | Posted: 03/27/2020

Job Descriptiontop

Perfect chance to get to know the customer better. You are helping users from executive to front line analysts. If you are looking to move up quickly, this is a great place to get started. Do you know how to install help people get their systems up and running without being beside them at their desk? Can you turn cartoons into avatars? Do you know tricks like Windows+R and Ctrl-Tab? Well then you need to be doing this. Now slow down, just because you have the skills, you also need to track those tickets, update them with good notes, close them with Speedy Gonzales like speed. Those are like gold. Turn enough of them and have happy end users and you'll move up fast.

Now, keep in mind, you MUST have a TS/SCI + FS. That is a REQUIREMENT. You must also have a Security+ 8570 certification. If you don't have it, please don't waste both our time, we'll have something else come along that fits your skills. But applying without these will get you blacklisted.

Full specs for this job are below for compliance.

Now, the big question. Why work for Geminitech?

  • Training budget - $5000 per year to spend on training, class cost, days off, travel to the class, whatever you need it for as long as the training is remotely related to IT.
  • Laptop to use each year. After you are hired, we buy you a gaming laptop. As long as you are working for us, you get to use it for personal or company use. Each year, we'll take it back, donate it to a charity, and give you a new one.
  • Fun people to work with. Our company is really focused on a cheerful attitude and easy going attitude. You know if you're that person. You also know that that is the type of people you like to work with.
  • Maximum salary - We bid a certain rate to the government. We aren't going to try to get you for less. We will give you every dollar we can based on the bid rate.
  • Big Bonuses - The first people on a new contract will get large bonuses if they get another person hired and on contract. Get hired at the same time with a friend, you'll both get the bonus. Why? It's great to work with friends.

Job Requirementstop

Responsibilities include, but are not limited to:

  • Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
  • Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
  • Help provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, assign, reconcile and support the management of tickets throughout their lifecycle
  • Help coordinate with IT service providers and communicate outages and plans for recovery
Position Requirements:
  • High School and 5 years of customer service or Bachelor's degree and one year of Help Desk
  • One or more years of related experience and have a Security + 8570 certification at the time of start.

Job Detailstop

Location Annapolis Junction, MD, 20701, United States
Annual Salary 44,283.00 - 44,283.00/Yearly
Travel Required 1% of the time
Categories Customer Service & Help Desk
Ctznship Statuses Eligible to work in USA
Sec Clearances Top Secret/SCI with Full-scope Polygraph
Experience Years 1 yrs
Relocation Cost Paid None
Interview Cost Paid None
Pref Major Help Desk
Pref Degree Bachelors
Certifications Security+ 8570 certification, TS/SCI-FS

Location Maptop

Contact Informationtop

Contact Name Michael James
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 571-577-9997