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Continual Service Improvement Specialist

Geminitech, LLC | Annapolis Junction MD 20701 USA | Full Time | Posted: 03/04/2020

Job Descriptiontop

Can you look at a process and see how it can be made better? Can you analyze the current performance of a process and show what the effect of a small change will be in the long run? Can you look at a pineapple and tell what it will look like when cut? Do you look at the Google Maps directions and say, "That's not the best route." If most of these are true, you'll love this job.

Small improvements can make a big difference. We want you to be able to find those areas, show to management what effect will be, and then report on whether it worked or not. Most importantly to us here at Geminitech, we want you to own the times when it doesn't work.

Now, keep in mind, you MUST have a TS/SCI + FS. That is a REQUIREMENT. You must also have a Security+ 8570 certification. If you don't have it, please don't waste both our time, we'll have something else come along that fits your skills. But applying without these will get you blacklisted.

The full specs for the job are below for compliance purposes.

Now, the big question. Why work for Geminitech?

  • Training budget - $5000 per year to spend on training, class cost, days off, travel to the class, whatever you need it for as long as the training is remotely related to IT.
  • Laptop to use each year. After you are hired, we buy you a gaming laptop. As long as you are working for us, you get to use it for personal or company use. Each year, we'll take it back, donate it to a charity, and give you a new one.
  • Fun people to work with. Our company is really focused on a cheerful attitude and easy going attitude. You know if you're that person. You also know that that is the type of people you like to work with.
  • Maximum salary - We bid a certain rate to the government. We aren't going to try to get you for less. We will give you every dollar we can based on the bid rate.
  • Big Bonuses - The first people on a new contract will get large bonuses if they get another person hired and on contract. Get hired at the same time with a friend, you'll both get the bonus. Why? It's great to work with friends.


  • This person will review existing processes, provide a gap analysis, and work to improve or establish new organizational processes.
  • Work closely with key managers and stakeholders to promote cross-functional communication and build support for organizational objectives.
  • Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
  • Be the coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice.
  • Collect, record and transcribe data in support of identifying the root cause in performance shortfalls and use process improvement techniques to drive quality.
  • Must be able to work in a team setting or independently.
  • Clearly understand risks and make data-driven recommendations for program improvement.

Job Requirementstop

Position Requirements:

  • Excellent writing, editing, organizational skills and a strong attention to detail
  • Should have experience in organizational change management and process improvement, as well as possess the desire to support mission critical projects.
  • 2 years of progressive experience in relevant areas including: strategic communications, data collection and analysis, and process improvement.
  • Demonstrated experience in presenting data and/or analysis clearly and succinctly.
  • Experience in development, implementation, and communication of strategies and initiatives to achieve objectives.
  • Experience evaluating data and developing efficiencies to streamline processes.
  • Demonstrated track record of reengineering business processes and driving adoption across an organization/department.
  • Ability to create process flows using Visio
  • Experience working on multiple concurrent projects.

Job Detailstop

Location Annapolis Junction, MD, 20701, United States
Annual Salary 62,775.00 - 62,775.00/Yearly
Travel Required 1% of the time
Categories Customer Service & Help Desk
Ctznship Statuses Eligible to work in USA
Sec Clearances Top Secret/SCI with Full-scope Polygraph
Experience Years 2 yrs
Relocation Cost Paid None
Interview Cost Paid None
Pref Major progressive experience in relevant areas including: strategic communications, data collection and an

Location Maptop

Contact Informationtop

Contact Name Michael James
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 571-577-9997