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ServiceNow Project Manager

ABBTECH Professional Resources Inc. | Gaithersburg MD 20878 USA | Full Time | Posted: 07/13/2020

Job Descriptiontop

Job Description:

The ServiceNow Program Manager leads the operation and continuous improvement of existing ServiceNow ITSM solution for an enterprise. Successful candidate will continue to lead the design and implementation of various new modules associated with ServiceNow across a midsized organization. The candidate will be able to adapt to client needs, and to continuously elaborate on the enterprise ServiceNow roadmap, that delivers core capabilities and expanded features as time progresses. The Project Manager will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow. The candidate will have hands on development expertise in ServiceNow and manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.

   Basic Qualifications

  • Bachelor's degree and 8+ years in information technology with at least five years in a project management role, PMP, PMI Preferred
  • Manage budgets, schedule, and resources
  • Experience managing enterprise migration to ServiceNow from legacy on-premises solution
  • Provide subject matter expertise for ServiceNow for the enterprise.
  • Lead and facilitate requirements discussions with internal and external stakeholders and third-party contributors.
  • Familiarity with organizational change management including end user training
  • Experience creating and implementing plans per project goals and objectives
  • Demonstrates a high degree of customer service and team work
  • Ability to manage multiple projects simultaneously
  • Working knowledge of project management concepts as defined by PMI
  • Knowledge of Agile/Scrum concepts
  • Knowledge of ITIL concepts
  • Experience working in a highly matrixed organization

Desired skills

  • PMP certified
  • Experience with other ITSM platforms, including Remedy
  • ServiceNow Certified Application Developer Certification
  • ServiceNow Certified Implementation Specialist Certification
  • ITIL v3 Foundations Certification
  • Presentation and requirements elicitation skills
  • Attention to Detail - is thorough when performing work and conscientious about attending to detail.
  • Customer Service – works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.
  • Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
  • Critical Thinking and Problem Solving - identifies risks and problems, and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.

Job Detailstop

Location Gaithersburg, MD, 20878, United States
Categories Professional
Sec Clearances Public Trust

Location Maptop

Contact Informationtop

Contact Name Colleen.S.Hawkins
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 703-489-0263
Job Code 18944