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Systems Engineer

Hewlett Packard Enterprise | Bluffdale UT 84065 USA | Full Time | Posted: 11/27/2020

Job Descriptiontop

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

 

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. We aim to ensure our valued clients have the most effective solution to suit the demands on a dynamic and fast-paced, modern business and the expertise to achieve maximum business benefit.

 

Sounds like you? Then we have the right opportunity—We are seeking an onsite Customer Service System Engineer for support of a classified account headquartered in the Bluffdale, Utah. You will provide approximately 75% software and 25% hardware technical support and maintenance for massively parallel (MPP) or Cluster systems. You will be responsible for the end-to-end technical design of a complete solution which address the customer’s business needs, including both the HPE products and services plus all necessary third-party components (e.g. software, hardware, consulting). You will be aligned to a single or small group of related solutions, like High Performance Compute (HPC) aligned with our innovative corporate strategy and you will become an expert in this area. If you have a track record in a similar role, want to be part of a business that is growing—with great opportunities, and are ready for your next role, then please apply today.

 

How you’ll make your mark:

  • Analyzes system software and hardware issues. Determines solution and implements repair or workaround when possible.
  • Escalates problems to product support groups and appropriate management to ensure timely resolution of system or customer issues.
  • Answers customer inquiries concerning system software, hardware and applications.
  • Checks out and approves operational quality of system equipment and software.
  • Instructs customers in system operation and maintenance.
  • Responsible for utilizing and managing maintenance software and diagnostics tools.

 

About you:

  • Knowledge and experience of Linux/Unix operating systems, file systems, networking and security.
  • Acquaintance with specific needs of HPC users desired.
  • Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) highly desirable.
  • Ability to gather data, perform analysis and escalate to a higher level of support.
  • Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
  • Good communication skills, both verbal and written.
  • Good interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
  • Occasional travel for training or to help support remote systems is required.
  • Must be willing to share on-call duties with other staff to provide 24x7 support.
  • Top Secret (SCI) with full scope poly
  • 5 plus years Linux experience
  • 8 years of experience, preferable in an HPC-related area.

 

We offer:

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • Want to know more about HPE? Then let’s stay connected!

 

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

 

Job Requirementstop

  • Knowledge and experience of Linux/Unix operating systems, file systems, networking and security.
  • Acquaintance with specific needs of HPC users desired.
  • Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) highly desirable.
  • Ability to gather data, perform analysis and escalate to a higher level of support.
  • Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
  • Good communication skills, both verbal and written.
  • Good interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
  • Occasional travel for training or to help support remote systems is required.
  • Must be willing to share on-call duties with other staff to provide 24x7 support.
  • Top Secret (SCI) with full scope poly
  • 5 plus years Linux experience
  • 8 years of experience, preferable in an HPC-related area.

Job Detailstop

Location Bluffdale, UT, 84065, United States
Categories Counter Intelligence & /SIGINT/HUMINT/MASINT, Computer Software, Computer Hardware, Customer Service & Help Desk, Government, Cyber Security, Data Science, Engineering
Sec Clearances Top Secret/SCI with Full-scope Polygraph

Location Maptop

Contact Informationtop

Contact Name Jane Kaatz
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 470 212 9104
Job Code 1069179