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Desktop Support - Secret

Full Time

KaylaTek, Inc.

Dept Air Force Pentagon DC 20330 USA

Posted 11/25/2022

Job Descriptionback to top

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Position Description

KaylaTek has an exciting Desktop Support Journeyman opportunity supporting the AFNCR IT contract. This is a high visibility position supporting a premier Air Force contract as part of the Silver Support Team Staff.

Essential Job Functions:

  • Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users.
  • Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system.
  • Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.
  • When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.
  • Provide IT services for MS Internet Explorer applications, and common system software.
  • Provide IT infrastructure after hours & weekend support as necessary.

Job Requirementsback to top

Basic Qualifications:

  • Bachelor's degree in Information Technology, Information Systems, or Computer Science
  • Active Secret Clearance
  • Experience with DoD Risk Management Framework (RMF).
  • Currently possess DoD IAT Level II certification, Security+CE or higher.
  • Minimum of 4-8 years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

COVID-19 RESPONSE

Effective December 8, all KaylaTek employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition point of contact.

COMMITMENT TO DIVERSITY

KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program.

APPLY DIRECTLY AT: https://kaylatek.isolvedhire.com/jobs/506847.html

 

Job Detailsback to top

Location Dept Air Force Pentagon, DC, 20330, United States
Annual Salary 69,000.00 - 69,000.00/Yearly
Categories Counter Intelligence & /SIGINT/HUMINT/MASINT, Computer Software, Computer Hardware, Customer Service & Help Desk, Professional, Cyber Security, Data Science, Information Technology
Ctznship Statuses Eligible to work in USA
Sec Clearances Secret
Experience Years 4 yrs
Pref Degree Bachelors

Location Mapback to top

Contact Informationback to top

Contact Name Teresa Drwiega
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 703-896-7697
Job Code 2022-02

Desktop Support - Secret

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