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Help Desk

DUIT | Fort George Meade MD 20755 USA | Full Time | Posted: 09/11/2020

Job Descriptiontop

Full-time

Are you tired of the red tape? Do you want to work in a limitless environment where you matter, great work is recognized, and have opportunities for advancement? Change is Now...Davis Unlimited Information Technologies, Inc (DUIT) wants you! Davis Unlimited Information Technologies, Inc (DUIT) has immediate openings for help desk specialist(s). We are looking for the best and brightest help desk specialists with 2 or more years of experience to join our winning and innovative information technology team!

Provide oversight for data flow to and from IT systems. Duties include: Monitoring directories for files that need to be transferred to other systems; Assisting users with account creation; Assisting users with accessing and using IT systems. Responding to customer queries and escalate issues to System Engineers or System Administrators; Updating Standard Operating Procedures documents to adapt to new system functionality or configuration changes

Why work for us?

  • No red tape!
  • Competitive salaries
  • Great Health Benefits
  • Excellent 401K plans
  • Limitless environment where you matter
  • Recognition of great work and other employee incentives
  • Opportunities for advancement

Davis Unlimited Information Technologies, Inc. (DUIT) is a woman owned, minority owned small business information technology consulting company. We have opportunities for advancement and our salaries and benefits are competitive. We are an equal opportunity employer; check us out on the web at http://duit.us. We do things differently at DUIT! Contact us to find out how. Together, we can DUIT!

Why wait?...Apply today!

All Applicants must have the following: a high level security clearance that required an investigative screening exam and meet the minimum job requirements specified for applying position. For this position, we are not seeking eligible or clearable applicants. All information provided is subject to verification. 

Responsibilities:

The Level 0 Help Desk Support shall be able to perform the following indicated tasks:

  • Develop an understanding of the numerous process flows to other IT systems, Create and maintain user accounts that involve Public Key Infrastructure (PKI) certificates,
  • Provide updates to technical and nontechnical application documentation, Execute canned scripts to process data files Execute canned database queries to aid in problem determination,
  • Provide daily written and oral communications with the customer, Make recommendations for improving documentation,
  • Assist with executing test procedures for software components Ensure compliance with security procedures for data handling,
  • Participate in planning sessions for process improvement, Create Help Desk tickets in the designated ticket tracking system,
  • Compile and organize data for monthly status reports Level

Job Requirementstop

Qualifications:

  •  Associates Degree from an accredited college 

Job Detailstop

Location Fort George Meade, MD, 20755, United States
Categories Customer Service & Help Desk
Sec Clearances Top Secret/SCI with Full-scope Polygraph

Location Maptop

Contact Informationtop

Contact Name Marcellas Howard
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 443-543-5051
Job Code BC-0302001