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One of Inc 5000's fastest growing companies, come join us! Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have immediate openings for queue coordinator(s). We are looking for the best and brightest queue coordinators with 5 or more years of experience to join our certified, awarding winning, and innovative information technology team! Jobs are located in various parts of Maryland, such as Columbia, etc.

Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined Service Level Agreements (SLAs). Positions are shift-based work providing 12x5 coverage

What You Will Get to Do:

Queue coordinator 2 shall possess the following capabilities to perform the following routine tasks:

• Experience working with customer technology and support requirements.
• Experience working with SLAs
• Strong time management and communication skills
• Ability to adapt and prioritize work independently in a dynamic environment
• Strong interpersonal and presentation skills
• Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
• Experience working in a customer service role desired

Desired Skills:

•  ITIL v3 Foundations certification

Qualifications You Will Bring:

• Five (5) years’ experience in customer service, help desk, or network operations center environment.
• Two (2) years supporting a large Enterprise environment.
• Two (2) years’ experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis