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System Administrator

Signature Federal Solutions | Washington DC 20001 USA | Full Time | Posted: 11/27/2020

Job Descriptiontop

Systems Administrator

o   Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.

o   Provide support for implementation, troubleshooting and maintenance of IT systems

o   Manage IT system infrastructure and any processes related to these systems

o   Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

o   Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem

o   Provide support for the escalation and communication of status to agency management and internal customers

o   Provide support for the dispatch system and hardware problems and remains involved in the resolution process

o   Configure and manage UNIX and Windows operating systems

o   Installs/loads operating system and application software

o   Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof

o   Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance

o   Integrate new technologies into new and existing systems including the transition and migration of corporate systems.

·         LEVEL 0

o    Labor Category Level Not Currently Requested

·         LEVEL 1

o    Skills and Tasks. Moderate - understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists.

o    Individual Work/Teamwork. Works individually and also actively participates on integrated teams.

o    Guidance. Requires minimal guidance and direction from more senior level technicians, specialists, and/or managers. Provides guidance to lower level technicians and specialists.

o    Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.

o    Capabilities and additional Requirements. In addition to Standard Characteristics of Labor Category, provide support for implementation, troubleshooting and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems. Provide Tier 1 problem identification, diagnosis and resolution of problems. Provide assistance to users in accessing and using IT systems.

o    Education and Experience.

  • HS/GED + 6 years
  • Associates Degree + 4 years
  • Bachelor’s Degree + 2 years
  • Master’s Degree + 0 years

·         LEVEL 2

o    Skills and Tasks. Complex - develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.

o    Leadership/Management. Works individually, actively participates on integrated teams, and may also lead a task, project or team.

o    Guidance. Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.

o    Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.

o    Capabilities and additional Requirements. In addition to Standard Characteristics of Labor Category, provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning.

o    Education and Experience.

  • HS/GED + 8 years
  • Associates Degree + 6 years
  • Bachelor’s Degree + 4 years
  • Master’s Degree + 2 years
  • PhD + 0 years

·         LEVEL 3

o    Skills and Tasks. Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.

o    Leadership/Management. Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.

o    Guidance. Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.

o    Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.

o    Capabilities and additional Requirements. In addition to Standard Characteristics of Labor Category, provide support for the dispatch system and hardware problems and remains involved in the resolution process. Provide in-depth experience in trouble-shooting IT systems. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

o    Education and Experience.

  • HS/GED + 10 years
  • Associates Degree + 8 years
  • Bachelor’s Degree + 6 years
  • Master’s Degree + 4 years
  • PhD + 2 years

·         LEVEL 4

o    Skills and Tasks. Exceptionally Complex, Inter-Discipline, Inter-Organizational. Can perform tasks of senior level technicians, specialists, and or managers not performed at Level 3 due to the size and/or complexity of the tasks.

o    Leadership/Management. May work individually or as a key member of a senior leadership team. Oversees and monitors performance across several disciplines, and when required, takes steps to resolve issues.

o    Guidance. Provides expert guidance and direction to Government and Vendor senior level technicians and managers. Directs multiple contractor and subcontractor teams through to project completion.

o    Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.

o    Capabilities and additional Requirements. In addition to Standard Characteristics of Labor Category, responsible for the design and implementation of systems, mission architecture and associated hardware. Possess an expert working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). Can analyze and resolve complex problems associated with server hardware, applications and software integration.

o    Education and Experience.

  • HS/GED + 12 years
  • Associates Degree + 10 years
  • Bachelor’s Degree + 8 years
  • Master’s Degree + 6 years
  • PhD + 4 years

Job Detailstop

Location Washington, DC, 20001, United States
Categories Administrative & Clerical, Computer Software, Customer Service & Help Desk
Sec Clearances Top Secret/SCI with Full-scope Polygraph, Top Secret/SCI with CI Polygraph, Top Secret/SCI, Top Secret/SCI with Polygraph

Location Maptop

Contact Informationtop

Contact Name Matt Weber
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone (703) 657-7777
Job Code SysAdmin