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Technical Support Specialist - Senior Associate

Full Time


Dulles VA 20101 USA

Posted 09/08/2023

Job Descriptionback to top

About Us:
BITS and BYTES is a trusted provider of technical support and services for a proprietary customer contract, enabling their mission accomplishment through cutting-edge information systems and networks. We are seeking highly skilled individuals with technical expertise to support our customer's dynamic environment. This fast-paced opportunity offers tremendous recognition and rewards for those who take ownership of their tasks and drive success. If you possess excellent customer service skills and can adapt quickly to changing mission needs, we invite you to apply.

Job Summary:
As a Technical Support Specialist, you will play a crucial role in the design, development, evaluation, and integration of computer information systems and networks to maintain system security. The position involves deploying and installing server hardware across the United States, coordinating with stakeholders, and ensuring seamless integration into existing infrastructure. You will also contribute to securing client data and identifying potential improvements to deployment processes and methodologies.

Apply current technologies to design and integrate computer information systems and networks while maintaining system security.
Travel up to 40% of the time to support hardware deployments.
Coordinate with key stakeholders to facilitate the deployment and installation of server hardware across the United States.
Collaborate with cross-functional teams to ensure seamless integration of servers into existing infrastructure.
Address a wide range of security issues, including secure architectures, network security, information security, and privacy.
Ensure the protection of client data against unauthorized disclosure, loss, or modification.
Provide timely updates on work progress, material availability, and potential delivery issues.
Contribute to continuous improvement efforts by suggesting enhancements to deployment processes.

Job Requirementsback to top

Required Skills:
Experience with one or more of the following: Red Hat Enterprise Linux, Microsoft Windows, KVM, SharePoint, Citrix, COTS Security Devices.
Proficiency in installing, maintaining, and configuring operating systems, applications, and systems.
Familiarity with network protection devices, such as Firewalls, IDS/IPS, log analysis, malware analysis, and network traffic flow.
Knowledge and understanding of operating systems, networks, and services.
Ability to manage changes to systems and assess their security impact.
Familiarity with TCP/IP, Cisco switches, routers, firewalls, and taps.
Strong ability to work independently on multiple assigned tasks.
Excellent interpersonal and communication skills (both written and verbal).
Strong team player.
Proficiency with MS Office Applications.
Additional Job Requirements:
Active Secret clearance.
Ability to obtain DHS program suitability prior to starting employment.
Capability to lift at least 70 pounds repeatedly.
Willingness to travel within the United States, Territories & Possessions, as required.

Desired Certifications:
Red Hat Certified System Administrator (RHCSA).
CompTIA Certifications (A+, Net+, Sec+).
Information Technology Infrastructure Library (ITIL).

Required Education:
High School diploma or equivalent is required.
Four (4) or more years of technical support experience required.

This is not a telework position. Work is performed at our lab located in Dulles, VA.
Join our team and make a significant impact on our customer's mission. Apply now to become part of our dedicated and dynamic workforce.
Note: This job description provides a general overview of the position and its responsibilities. Specific tasks and duties may vary based on project requirements and evolving operational needs.

Job Detailsback to top

Location Dulles, VA, 20101, United States
Categories Computer Software, Computer Hardware, Customer Service & Help Desk, Cyber Security, Information Technology, Software & Systems Development, Client Technical Support & Training, Security/Intel/Threat Analysis
Sec Clearances DHS Suitability, Top Secret/SCI with Full-scope Polygraph, Top Secret/SCI with CI Polygraph, Top Secret/SCI, Top Secret/SSBI, Top Secret/EBI, Top Secret (TS), Secret, Top Secret/SCI with Polygraph

Location Mapback to top

Contact Informationback to top

Contact Name Scott Macri
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 12026423134
Job Code TS03

Technical Support Specialist - Senior Associate

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